Frequently Asked Questions
Everything you need to know about shopping with Billini.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-2 business days for most metropolitan areas.
What is your return policy?
We offer a 30-day return window for all full-priced items. Items must be in their original, unworn condition with all packaging and tags attached.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your location.
How do I know my correct shoe size?
Our styles are generally true to size. We recommend checking our detailed Size Guide available on each product page for specific measurements and conversions.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options including Afterpay, Klarna, and Zip Pay.
Can I change or cancel my order after it has been placed?
Once an order is placed, it is processed immediately by our warehouse. Please contact our customer service team as soon as possible, and we will do our best to accommodate your request.